I have a very clear image in my mind of what Santa’s workshop must look like, complete with merry elves and reindeer that drink cocoa while they work and sing. To an imaginative bird, Santa’s workshop must look a lot like the Duncraft manufacturing rooms and warehouse. Imagine shelves stacked from floor to very high ceiling with all manner of bird houses, baths, feeders, books and accessories, not to mention the different seed blends, suet cakes, and other tasty bird and squirrel treats. Friendly staff bustle around, busy with tasks ranging from building bird houses to packing orders to ship around the country. And yes, sometimes they drink cocoa.
Last month I joined the Duncraft Customer Service Department. The Santa’s workshop metaphor doesn’t quite stretch to our part of the company, except for the cocoa drinking. We respond to emails quickly and are eager to help you when you call. Our commitment to you doesn’t end when we ship your order; we are happy to walk you through assembling a new feeder or help you find ways to solve a problem you’re having with backyard visitors. We share your enthusiasm for wild birds and we love the stories you tell us about your birds and your efforts to thwart furry and feathered marauders.
Over the next months I would like to share some of your stories in the Duncraft Wild Bird Blog. It’s such a pleasure to hear about the creatures you find at your feeders and baths, learn new recipes for bird treats and exchange tips for outwitting squirrels and other bird feeder “pests.” You can reach me via email at firstname.lastname@example.org or call me at 800-593-5656. I’m looking forward to hearing from you.