Please contact our customer service team with any questions.
Why do we collect your information? First and foremost, we collect information so we can fulfill your requests for specific products and services. Once you place an order with us or set up an account, you’re no longer an anonymous stranger; you’re part of the Duncraft community! This information helps us customize the content that you see, fine-tune your shopping and browsing experience, and let you know about specials and new products.
We may collect information from you when we correspond via telephone, chat, email, product reviews, and blog comments.
When you place an order or set up an account at Duncraft, we collect information such as your name, address, telephone number, email address, billing information (credit card number, expiration date, and billing address), any promotion codes used, and products purchased. (If you are shipping a gift directly to the recipient, we also collect the name and address of that recipient.) We do not store your credit card information in our database, and we do not share or sell email addresses, telephone numbers, or any information from your wish lists.
When you request to receive our blog via email or subscribe to our online newsletter, we collect your name and email address. We may also ask for your zip code, gender, and areas of interest. If you enter our contests or other promotions, you may be asked for information necessary to fulfill the promotion.
Some information is automatically collected when you visit our website and blogs. For example, we may collect your IP address, access times, referring website addresses, browser type and language, and usage and activity on our site. We do not collect your name or email address unless you provide it. If you access our site from a mobile device, we may also collect information about the type of mobile device you used, your device’s unique ID, the type of mobile internet browsers you use, and information about the location of the device.
Our website is not intended for use by children under the age of 14, and we do not knowingly collect information from children under the age of 14. If we become aware that we have collected such information without the consent of the child’s parent or guardian, we will use all reasonable efforts to delete the information.
How do we use your information? We maintain the data that you provide us, along with a record of your transactions, in a secure database.
We use the information you provide in checkout so we can ship your order and contact you if we have a question about your order. After you place an order with us, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided your correct email address during checkout. Recipients of eGift certificates will receive an email notifying them of the gift and instructing them how to redeem it.
From time to time, we may share your name and address with other companies whose products we think you may be interested in. We never share or sell email addresses or telephone numbers. Please contact us to opt out of that service.
Within a month of your purchase, you will receive a Duncraft free e-newsletter with great bird feeding tips at your email address; this mailing has an unsubscribe link at the bottom of each mailing. You can follow that link to reduce the frequency of our emails or to unsubscribe completely.
When it comes to the information we share with others, we contract with other companies to provide certain services, such as shipping and payment processing. We provide these companies with only the information they need to provide their services, and they are prohibited from using this information for any other purpose.
We provide links to other sites we think you will find informative and useful. These sites have their own privacy and security policies. We recommend that you review these policies at any site you visit.
Now we’re going to explain pixel tags and how we use them. Pixel tags are tiny graphic images that we use to learn what parts of our website you have visited. They also help us improve our website by learning how effective any of your searches were. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
We have instituted reasonable safeguards to help ensure that the information we collect is secure. Your Duncraft Account Information is password-protected for your privacy and security. In certain areas Duncraft uses industry-standard SSL-encryption to protect data transmissions.
When it comes to opt out of our services or making corrections to any of your existing information, Duncraft gives you the ability to edit your preferences at any time, including whether you want Duncraft to contact you about specials and new products. You may request deletion of your Duncraft account, reduce or eliminate marketing emails, or reduce or eliminate paper catalogs at any time. Just contact our customer service team and we’ll be happy to take care of your request.